FAQ
Before purchase
We accept payments by PayPal, credit cards, advance transfer and Amazon Pay.
You can obtain information on how we process your personal data by accessing the information on the processing of personal data (Privacy Policy) which we invite you to consult periodically as the Conditions of Sale to check for any updates or changes
You can obtain information on how we process your personal data by accessing the information on the processing of personal data (Privacy Policy) which we invite you to consult periodically as the Conditions of Sale to check for any updates or changes
The Conditions of Sale are governed by Italian law and in particular by Legislative Decree 6 September 2005 n. 206 (so-called Consumer Code), with specific reference to the legislation on distance contracts and Legislative Decree 9 April 2003 n. Amendment No 70 on certain aspects of trade. The competent court for the resolution of any dispute will be the one provided for by the Italian legislation in force at the time of conclusion of the contract. The European Commission provides a platform for online dispute resolution, which you can access via this link: http://ec.europa.eu/consumers/odr/. In case you want to bring a matter to our attention, we invite you to contact us at the e-mail address info@tostini.com
LEGAL GUARANTEE OF CONFORMITY
In accordance with the provisions of Title III, Part IV of Legislative Decree 206/2005 (so-called Consumer Code) Tostini guarantees that the products purchased on the Site are free of defects for a period of two years from the date of delivery, without prejudice to all the rights and remedies due to the consumer in application of the rules of the Consumer Code, including the right to restoration without charge by repair or replacement and, in the alternative, the other remedies provided for by art. 130 of the Consumer Code. “Defect” means a limitation or significant reduction of the suitability for use of the product in accordance with art. 129 of the Consumer Code. Not all defects resulting from negligent or improper use of the product are covered by this warranty. The defective product, if still covered by warranty, must be received at the service center together with a copy of the documents suitable to certify the purchase and the date of delivery. For any information about this contact Customer Service.
After purchase
The delivery of the products will take place within 24/72 hours from the completion of the order or within 24/72 hours from the bank credit, if you choose the bank transfer as a payment method for direct shipments to Italy, 1/3 working days for shipments abroad
The Customer has the right to withdraw from the contract by means of a communication to allow the identification of the Customer and the contract, to be sent by registered letter with acknowledgment of receipt to the following address:
Tostini Customer Service – Via Provinciale Teggiano Polla, 84039, Teggiano, SA
Alternatively, the communication can be sent, within the same period, by e-mail support@tostini.com or fax +39 0975 395821. The withdrawal is effective only if exercised no later than 30 days from the date of delivery of the products. Tostini as soon as received the notice of withdrawal will contact the Customer by telephone without delay in order to communicate the address of the place where the products must be returned; the Consumer will then take care of the return of the products to Tostini in accordance with these indications no later than the following 14 days.
Tostini, in the times and methods agreed with the Customer, will return in full the amount paid by the Customer. An essential condition for exercising the right of withdrawal is the substantial integrity of the products to be returned. For more information about the exercise of the right of withdrawal can be contacted the Tostini Customer Service:
Phone + 39 0975 395134
Fax.: +39 0975 395821
Email: support@tostini.com
For any information or complaint you can contact the Tostini Customer Service:
Via Provinciale Teggiano Polla, 84039, Teggiano, SA
Phone: + 39 0975 395134
Fax.: +39 0975 395821
Email: support@tostini.com
